If you have dampness or a building defect an inspection will be carried out. Tenants of City of York Council homes should use this form to report a repair. Your local plumbing contractors serving Dundee and nearby areas If you’re looking for experienced plumbing contractors who offer boiler servicing, central heating repairs and emergency plumbing work, then your search ends with Dundee Plumbing & Heating. An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. Contact us today to learn how you can benefit from our expertise. The repairs we will undertake and the target timescales are set out in your Statement of Factoring Services.. We carry out repair work to the common areas of factored blocks. © DC Thomson Co Ltd 2021. We understand the importance of ensuring that tenants homes remain safe, secure, wind and watertight and warm especially into the colder weather. As we progress in to Tier 4 from 26 December 2020, this level of service will continue. “So the fact that we are now able to bring back this service is a positive part of our overall recovery plan that I am sure will be welcomed by tenants across the city.”. DUNDEE CITY COUNCIL - WEEKLY ROAD REPORT. In line with the second phase of the Scottish Government’s route map out of lockdown the council will shortly be able to restart some outside work on the city’s housing stock. All emergency repairs need to be reported by phone, using the contacts above. MyDundee is a new customer portal where you can access online services and if you have signed in using a mygovscot myaccount, you can track progress of your request. For example: no heating or hot water between 1 November and 30 March; a damaged door or ground floor window has left your home insecure Report out-of-hours emergencies on 0300 303 8389. Tenants who want to request a repair should contact 01382 434343 to discuss their needs with staff who will let them know if the repair can be done. Emergency repairs. How do I check on progress with my repair? Some repair requests will need to be inspected before they are ordered. This means that the more urgent the repair, the quicker it gets done. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. the online form for reporting repairs is temporarily unavailable; repairs can still be reported over the phone by calling 020 8356 3691 (Mon to Fri 8am-7pm; Sat 9am-1pm). Since the outbreak of Covid-19 and the subsequent lockdown, it has only been possible to undertake emergency and urgent repairs in tenants’ homes. Walks and paths to explore; Parks and Countryside areas ; View bus timetables; Perth City Centre; Public toilets; Events in Perth and Kinross 24. Council housing repairs You can report repairs that need doing online or by phone, arrange your own repairs, or make use of our Handyperson Service if you are 60 years or over. If anything changes between scheduling the appointment and the appointment date, call us on 01223 457060 to let us know. What if you have an emergency? Request a quote from Roof Repairs near you today with Yell. The Customer Service Team can be contacted on 01382 434343. Both bodies have committed to work together with developers to find innovative ways of managing surface water from sites across the city. Your house is in a factored block if it is in a multi-storey, tenement block or 4 in a block, where Abertay still owns at least one property in the block. Dundee City Council Page 2 repairs and for repairs completed right first time. Repairs that are your responsibility will incur a charge, called rechargeable repairs. Please note that timescales are based on working days Monday to Friday. Council house repairs Covid-19 update December 2020 Following the latest announcement from the Scottish Government on 19 December 2020, from 26 December 2020 until further notice, we are only able to carry out essential repairs in your home. The amount of time taken to carry out emergency repairs in Dundee council homes … whether you are hard of hearing, whether young children are in the house, whether you are an OAP or disabled. This is our highest priority for a repair. They bring so much joy and unlock a level of love we just never thought possible. Request an emergency repair. Like emergencies, we may do a temporary fix and follow up with a permanent repair after. All Rights Reserved. Examples are faulty toilets, repairs relating to gas heating/hot water, and small leaks. 6. If you require an emergency repair at any time of the day or night: Phone 03000 200 292. A recruitment drive has been launched to find volunteers for the United Nations Climate Change Conference – COP26 in Glasgow. Douglas Terrace from Dundee Road to Home Street (Section 1), Douglas Terrace from Home Street to Westfield Road (Section 2), James Place from Westfield Road to Church Street (Section 3), Fisher Street from Church Street to Fort Street (Section 4) … Quick fix repairs are small jobs that can be undertaken quickly. If you are out when the tradesman calls, a card may be left. These repairs can cause damage if left unattended and can be inconvenient and frustrating for tenants. Worried about dangling tiles after gale-force winds? Emergency repairs | Westminster City Council Housing Are you running around with buckets inside trying to contain a leaky roof? It found that Dundee City Council is in the bottom quartile for all social landlords in relation to properties with a gas safety certificate renewed by the anniversary date and the time it takes to complete emergency repairs. Examples are: easing or repairing a door, replacing rainwater goods, re-glazing cracked windows. Find out here what is defined as an emergency repair. We will continue to monitor the re-introduction of the non-urgent aspects of the Repairs Service, with the intention of a return to the full Repairs Service as soon as possible. Contact the Council; View Committee papers; News; Consultation; Councillors; Most Popular. Only emergency repairs are undertaken at night and at the weekend. Performance on dealing with emergency and non-emergency housing repairs have not You will have to give us the following details: Your repair will be ordered and you will be given a job number to confirm this. Since the 12 October 2020, we have undertaken emergency, urgent and a range of routine reactive repairs. • Update on emergency and urgent housing repairs for Council tenants. Emergency housing repairs. Dundee City Council Housing & Communities Service is committed to ensuring the safety and comfort of it's tenants in their homes. An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. This will include work at the Derby Street new build project, external cyclical maintenance, roof replacement, external wall insulation and some external repairs. Emergencies are repairs that need to be attended to quickly to prevent someone being injured, to prevent further damage occurring or for security. Each repair has a timescale assigned to it by its priority. If you wish to request a reactive repair, please contact our Customer Service Team on 01382 434343 to discuss this with them. Meet the podcast mums who will send you to the land of nod, SPONSORED: Why top-quality pork, beef and lamb provide perfect balance, Trump departs for Florida as Biden’s inauguration takes place at US Capitol, Volunteers sought for Glasgow’s UN Climate Conference later this year, Google Consumer Surveys – all you need to know. Dundee City Council will resume non-emergency repairs on council houses after they were put on hiatus due to the coronavirus pandemic, it has been announced The council aims to make emergency repairs such as fixing broken windows within six hours. What the repair is - please give us as much information as possible. You will be advised of the priority of your repair when you report it. Cookie Policy. Contact the Customer Service Team to make alternative arrangements. Inspections will be undertaken within 5 working days. If you have an emergency in normal working hours, call our Contact Centre on: 0808 230 6500. Our emergency repair service operates when our offices are closed , 5pm to 8.30am Monday to Friday and 24 hours on weekends/public holidays. You will be advised of this at the time of reporting. At this time of year, there is a lot of talk about introducing a new eating plan or changing our diet, however, the best thing we can do is continue to follow a healthy balanced one. Routine reactive repairs to council houses in Dundee which were suspended earlier this year due to COVID-19, will restart this week. You should note it down. You can report a repair to the Customer Service Team by telephone 24 hours a day / 7 days a week. REPORT FOR THE FERRY WARD - WEEK COMMENCING MONDAY 18 JANUARY 2021. Routine repairs to council houses in Dundee, suspended earlier this year due to Covid-19, will restart next week. identify the weakest performing landlords. This form should not be used for reporting emergency repairs; emergencies should be reported by calling:. Dundee City Council will start reactive repair work, the outbreak of Covid-19 and the subsequent lockdown, Leicester boss Brendan Rodgers praises ‘top performer’ James Maddison, Jon Guthrie calls Livingston cup run the best of his career, Scientist advising Government calls for tougher lockdown, James Anderson leads the way as England bowl Sri Lanka out for 381, Dog could be destroyed after attacking four-year-old in Dundee, Community leaders asked to help tackle ‘vaccine hesitancy’ among minorities, Kristin Cavallari and Jay Cutler pose for photo together months after split, Homeless woman started series of fires, forcing people to flee for their lives, Jurgen Klopp determined to fix Liverpool’s struggles on training pitch, Liverpool win can give Burnley FA Cup boost, says boss Sean Dyche, Health: Can’t sleep? A duty officer will arrange to carry out an emergency repair until a full repair can be arranged. Oxford City Council Out of Hours Emergency Services and Lone Worker Monitoring Services 1. Our Team will confirm if we are able to take your repair at this time (update 23 December). How to report an emergency repair, gas leak, power cut or problems with your water supply. You can also enquire on the progress of a repair you have reported online. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. Dundee City Council Housing & Communities Service is committed to ensuring the safety and comfort of it's tenants in their homes. Urgent Repairs - attend within 24 hours of reporting. These repairs usually cause a lot of inconvenience to tenants. Examples are: replacement handles, new sockets, repairing an overflow. Professional roofers are standing by ready to handle your emergency roofing repairs. Find out which repairs are your responsibility to fix, how to request a repair and how to give someone else permission to request repairs on your behalf. All the repairs that we do are grouped into priorities with their own target times. Find Roof Repairs near Dundee City Council, get reviews, contact details and submit reviews for your local tradesmen. Any special information that would be helpful to us to organise your repair e.g. The Repairs Officer will discuss the course of action regarding your repair once the inspection has been carried out. Council officials have provided assurance that they are aware of these areas of weaker performance and have a number of plans in place to improve future performance. Please note we cannot process the following types of repair requests through the online repair reporting form: The Customer Service Team can take any repair at any time from any area. Download the app Get a free listing Advertise 0800 777 449. keywords location Search. If you need an emergency repair, call us on 0116 254 9439. Here is the list of changes that Dundee City Council have made in response to the city’s move to level 4. The re-introduction of the non-urgent aspects of the repairs service will continue to be monitored. We have an emergency repair service to deal with urgent repairs outside normal working hours. Usually a temporary make safe repair will be carried out. Emergency Repairs - attended to within 6 hours of reporting, enquire on the progress of a repair you have reported online, Publications, key documents and strategies, Rent (Dundee City Council tenants) Paperless Housing Rent Accounts. But their arrival really does knock life as we know it on the head. It is also the contact point for our night-time and weekend emergency service. The strengths which have led to Dundee being named one of the UK’s best places to live in 2020 will help it “build back better” following the Coronavirus pandemic, the leader of the city council said today. Most Dundee City roofing companies offer 24/7 emergency services with no callout fee. Closer working between Dundee City Council and Scottish Water to manage surface water drainage is helping to unlock potential development sites, the local authority’s city development committee will hear next week.. Mark Flynn. The council's maintenance contractor undertakes all housing repairs . Aberdeen City Council flooding team 03000 200 292 British Telecom (BT) - 0800 200 151 (from a landline) or 0330 123 4151 National Grid emergency line - 0800 111 999 SSE Power Distribution - 0800 300 999 Scottish Power Energy Networks - 0800 092 9290 Scottish Water - … All priorities of repair, including emergencies, are carried out during the day. For example: no heating or hot water (during extreme weather) When you will usually be available to provide access for the work to be done. Housing Repairs Plymouth Community Homes Plumer House Tailyour Road Crownhill Plymouth PL6 5DH. A report to Dundee City Council’s policy and resources committee next week is to recommend a 1.5% rise to housing rents after council tenants who took part in the annual consultation backed the lowest increase of three options.. After eight weeks of consultation, 54% of the 2162 tenants who took part opted for a 1.5% rise, equal to an average increase of £1.17 per week. Dundee City Council has closed its headquarters and cancelled non-urgent repairs to homes as the country faces the coronavirus pandemic. Responsive repairs carried out city wide. Before reporting a repair please read the information relating to who is responsible for repairs.. Urgent repairs need to be attended to within 24 hours. An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property. Yell.com Yell Business. You can also report a repair in writing. Anne Rendall, convener of the council’s neighbourhood services committee, said: “During the difficult days of complete lockdown we were presented with a unique set of circumstances which meant that we couldn’t do the routine repairs we would usually make to our tenants’ homes. Babies are wonderful things. Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). Non-emergency repairs reported after 4.30pm and at the weekend will be processed the next working day. Re-instatement work will follow-on and be undertaken with the appropriate priority for the work. From Monday October 12, Dundee City Council will start reactive repair work, which was not possible over the spring and summer months, due to the pandemic. From today, Dundee City Council will start repair work that was not possible over the spring and summer months. Some examples of emergency repairs are ones that: pose a health and safety risk, like smashed glass, or an electrical hazard Get top stories straight to your inbox every day. We run an emergency only service after 4.30pm during the week, at the weekend and on public holidays. If you are not sure of the nature of your repair, you can ask for it to be inspected by your local Repairs Officer. Check which parts of your home are your responsibility and which are ours. If you want to check on progress with your repair, please call the Customer Service Team on 01382 434343. Contact details - Your home or work phone number,  mobile phone and e-mail address if you have one. Security for empty properties. Please note that a minimum of 5 working days notice is required. To report an emergency, call 01382 434343. Routine repairs are repairs not regarded as an emergency and are not small enough to be a quick fix repair. Examples are: burst pipes, no electricity and securing properties. Donald Trump departed the White House for the final time as US President after having pardoned 142 allies including his former strategist, Steve Bannon. Repairs Emergency repairs Emergency repairs We aim to complete emergency repairs on the same day they're reported where possible, or at least within 24 hours. Coronavirus (COVID-19) We will continue to carry out all types of repairs during local or national restrictions. 01904 551550 (option 4, option 1) during normal office hours, 8:30am to 5:00pm Monday to Friday. Annual gas safety checks and maintenance. We do inspect some repairs after the work is complete for quality assurance purposes. 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